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Travel & Tourism Intermediate (Level 2)

This study programme will provide you with the knowledge and skills required for working in a junior position within the travel and tourism industry. You will develop your selling and communication skills and learn about tourist information services, worldwide travel destinations and the structure of the travel industry. The study programmee will give you a good insight into the travel and tourism industry and provide you with the opportunity to progress further, either within education or through industry employment.

Entry requirements

To begin this study programme you will need... 
  • 3 GCSEs at grades A*-D or 9-3 ideally including English and maths 
  • Travel & Tourism Level 1 Diploma with Functional Skills

Course content

The study programme will provide you with an understanding of travel & tourism through the studying of a range of topics.

  • Subject units:
    • Worldwide travel & tourism destinations
    • Customer service and selling skills for travel & tourism
    • Interpersonal skills for the travel & tourism workplace
    • Retail travel services
    • Activity tourism in the UK visitor attractions
    • Tourist information services
    • Tour operations
    • Promotional materials for travel & tourism
    • Travel planning
  • English and maths:
    If you don't already have GCSE English and maths grade A*-C, we will work with you to help you develop your maths and English skills. 
  • Work experience
  • Personal development skills, study skills and employability skills 
  • Additional vocational learning and qualifications: 
    • You will have the opportunity to take part in various trips across the UK to help you complete elements of your coursework. In previous years we have visited major London attractions, such as the London Eye and London Dungeon. We have also visited Drayton Manor and Woburn Safari Park.

    • You will also study to achieve a NCFE Resort Representatives Certificate, which guarantees an interview with Thomas Cook on successful completion!

Assessment methods

The majority of the units studied will be assessed through the completion of coursework, with some units being assessed by online multiple choice tests or paper-based short answer tests. All assessments on the course will be externally set and verified by City & Guilds.


Travel & Tourism City & Guilds Level 2 Diploma


  • Resort Representatives NCFE Level 2 Award
  • English and maths skills
  • Work experience
  • Personal development skills
  • Study skills
  • Employability skills

Further study and career options

On successful completion of this study programme you can progress on to the Travel & Tourism Level 3 Diploma or Extended Diploma. You can also seek employment in the travel and tourism industry as a trainee or apprentice at a travel agency, tour operator or visitor attraction.

Additional information

There will be an additional £250 fee attached to this study programme to cover the cost of trips – this will be payable on enrolment; further details will be given at interview. You will be required to wear a uniform for a minimum of one day a week which costs £20. ID badges must also be worn at all times. If you are aged 16-18, tuition fees, exam fees and College membership are free. However, there are additional costs associated with some study programmes. For example, you may be required to purchase specialist uniforms, equipment or books. You will be required to provide your own pens, paper and folders.

Funding information

All full-time Level 1 and Level 2 courses are now FREE for everyone, whatever their age. If you are looking to study a Level 3 qualification, courses are still free if you’re under 19 or 19-23 and studying your first full Level 3 qualification. If you’re over 23 or studying a second Level 3 qualification, you will need to pay a fee. Find out more on our financial support page at

PLEASE NOTE: Applications for our full-time study programmes starting in September 2020 will open on Monday 14 October

Course Information & How to Apply

The deadline has now passed and we are no longer accepting applications. Please contact our Student Recruitment Team on 01234 291000 for alternatives.

LengthStart DateFeesLocationCourse Code
1 year 16/09/2019 Launch our fee calculator Free for most people.
Launch our fee calculator
Cauldwell Street H652

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Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.  
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At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.  Find out more.

We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 for more information.

Additional formats
Course information sheets are also available in large print and audio formats. Call us on
01234 291000 to order your copy.
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